Microscope.com celebrates its 16th anniversary in 2014 and a history of unprecedented growth. Founded by a teacher in 1998, the company was incorporated in 2002 and is now one of the largest Internet retailers of microscopes in the world.
Our success has been based on an unerring commitment to good quality, affordable microscopes combined with knowledgeable and helpful customer service. This is what defines and differentiates us.
We are delighted to have been awarded Top Ten Reviews GOLD AWARD for Best Online Microscope Retailer for the past six consecutive years in 2009, 2010, 2011, 2012, 2013 and 2014, including a special award for Excellence in 2014.
Our products include a growing range of microscopes, microscope imaging equipment and microscope accessories that include our own house brand, Omano as well as Motic, Meiji Techno and Dino-Lite microscopes among others.
Our customer service is underpinned by a deep knowledge of microscopes that enables us to answer and satisfy even the most sophisticated of our customers - an important requirement since microscopes are complex instruments, composed of multiple variables which do not always work together. Just call us - we are always available on a telephone or chat during working hours.
Customer service, however, does not stop there. At Microscope.com, it is what defines us. It is the combination of a series of measurable elements:
- Selected brands and products that meet our criteria of "good quality, affordable" products
- Product knowledge that ensures you buy the right microscope for your application
- An engaging and navigable web site
- Friendly, helpful staff
- Prompt, Live telephone service
- Quick response times
- Rigorous quality controls
- Same day shipping
- 25 day "test periods"
- Easy returns, swift refunds
- FREE post sales live telephone support
- and, of course, low prices, among other elements.
In other words, customer service is not an idle claim - it is actively applied on a daily basis.
Less tangible, but nevertheless important, is a spirit of customer service that pervades the company. This spirit is evident in our remarkable team of employees who operate in a highly technical and modern environment, but with a strong sense of "old-fashioned" Southern ethics and values. It is a spirit that is witnessed on a daily basis by our thousands of satisfied customers, many of whom have written glowing testimonials and who represent an extraordinary range and diversity - from NASA to nursery schools.
We look forward to being of service to you!