Warranty Information

Please scroll down the page for Warranty information on Omano, Meiji Techno, Motic and Dino-Lite products.

OMANO WARRANTY

The manufacturer warrants this microscope to be free from defects in material and workmanship under normal use and service for the life of the instrument. The warranty does not cover damage resulting from abuse or misuse, repairs or alterations performed by other than authorized Omano repair technicians, or damage occurring in transit or caused by parts lost or which fail due to accident, fire, theft, chemicals or acts of nature or war.

Any Illumination products are warranted from date of purchase as follows: 6 months. The warranty does not cover bulbs, batteries, fuses, cords, or add-on accessories such as mechanical specimen holders that are not built into the microscope stage as an integral part of original manufacture.

Warranty does not cover lenses that have become inoperable due to dirt as a result of misuse or lack of maintenance. Any cameras and software supplied with this microscope are warranted from date of purchase as follows:

Cameras: 1-year limited warranty.

Software: 6 months.

Other than set forth above, the manufacturer hereby disclaims all warranties, express or implied, or fitness for a particular purpose. Please note that all sales of products that are special-ordered on behalf of customers are final.

No returns of such special-ordered products will be accepted and no refunds can be made. For warranty service, you must contact us for a Return Merchandise Authorization (RMA) number within five (5) days after the occurrence of the defect.

The item should be well packed to avoid damage in transit, accompanied by a description of the issue, return instructions and shipped postage prepaid to the address specified when you call. The manufacturer will repair or replace at no charge and return postage prepaid. If the issue was caused by misuse, alterations, accident or abnormal conditions of operation, an estimate for repairs will be submitted for approval prior to work being performed.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. If you have questions concerning this product or warranty, please contact us. No other warranty of any kind is made, expressed, or implied.

 

MEIJI TECHNO LIMITED LIFETIME WARRANTY

 

Meiji Techno's Limited Lifetime Warranty is applicable to the United States and Canada. This warranty supersedes any other warranty. MEIJI TECHNO's LIMITED LIFETIME WARRANTY is subject to the following conditions:

 

Warranty

Warranty of MEIJI TECHNO's products extends to the original purchaser of the MEIJI product and is not transferable.

 

Warranty Duration

MEIJI TECHNO warrants this product against defects in material and/or workmanship for the life of the instrument from the date of original purchase to the original purchaser. Electrical warranty is 90 days.

 

Owners Registration Card

Return of the owner's registration card by the original purchaser within ten (10) days after the original purchase is a condition precedent to coverage under this warranty. MEIJI will at its option accept written proof of purchase from the original owner in lieu of a product registration card.

 

Warranty Coverage

MEIJI TECHNO will repair or replace, at its option, any instrument which under normal conditions of use and service proves to be defective in material or workmanship. No charge will be made for labor or parts with respect to defects covered by this warranty, provided that the work is done by MEIJI TECHNO. This warranty does not cover expenses incurred in the removal or reinstallation of any instrument or instruments, whether or not proven defective. Replacement or repairs furnished under this warranty are subject to the same terms and conditions of the original warranty.

 

Exclusions and Limitations

Specifically excluded from this warranty are failures caused by abuse, neglect, misuse, improper operation, normal wear, accident, improper maintenance or modification. This warranty does not cover repair or replacement where normal use has exhausted the life of a part or instrument. All mechanical devices need periodic parts replacement and service to perform well. Service life of an instrument is dependent upon the care it receives and the conditions under which it has to operate. In no event shall MEIJI TECHNO be liable for incidental or consequential damages.

 

Service

To obtain service under this warranty, please contact MEIJI TECHNO at 1-800-832-0060 and ask for the Product Service Department. State the nature of the problem, model and serial number of the instrument, date of purchase and location and name of Dealer purchased from. After verification of warranty registration, MEIJI TECHNO will issue a return authorization number. Customer may then return the product postage prepaid and insured to:

 

MEIJI TECHNO AMERICA

3010 Olcott Street

Santa Clara, CA 95054-3207

 

In most instances, requests for warranty service will be performed in a prompt and routine manner and merchandise will be returned in a reasonable period of time or at MEIJI TECHNO's convenience. In some cases, requests for warranty service are received which are not justified. In these cases, MEIJI TECHNO will provide an explanation for non-warranty action.

Warranty Terms

The terms of this warranty may not be varied by any person, whether or not purporting to represent or act on behalf of MEIJI TECHNO. The limited lifetime warranty provided is in lieu of any and all warranties, expressed or implied, whether for merchantability or fitness for a particular purpose or otherwise. Liability for consequential damages under any and all warranties are excluded to the extent exclusions are permitted by law. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. This warranty sets forth the customer's exclusive remedy, with respect to defective products. This limited warranty shall become null and void in the venet of a violation of the provisions of this limited warranty.

 

MOTIC WARRANTY

All Motic instruments in respect of mechanical and optical parts are warranted against defects in material and workmanship for 5 years, and in respect of the electronic parts against the same for 1 year. Damage resulted from repair by unauthorized parties or damage due to accident, alteration, misuse or abuse is not covered. Warranty service is provided by Motic Incorporation Ltd. or its authorized dealer.

Defective Motic instrument covered by the warranty will be repaired free of charge when it is returned, postpaid, to Motic Incorporation Ltd. or its authorized dealer in your region. The warranty period commences on the date of purchase, provided that you will register your warranty requirement on our web site, www.motic.com, within 7 days after your purchase. Your sales receipt, showing the date of purchase of the Motic Product, is your proof of the date of purchase. This warrant extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Motic Product from you. It excludes expendable parts.

 

DINO-LITE WARRANTY

BIG C warrants all Dino-Lite products against defects in material and workmanship for a period of TWO (2) YEARS from the original date of retail purchase. If product is found to be defective within TWO (2) YEARS from date of purchase, www.BigC.com, at its discretion, will repair the product at no charge or exchange the defective product with a new product or a product that is at least functionally equivalent to the original product. More information provided here.